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Help Desk Software is management software that automates many features of a company's help desk environment. Typical functionality includes call management, call tracking, knowledge management, problem resolution, and self-help capabilities, such as live chat support and searchable databases of past resolutions.
The software is shared by all members of a support area, including the first point of contact for the helpdesk, and the staff that receive job requests for later resolution. Help Desk tools generally use or are integrated with a relational database system and are typically web-based, hence allowing for necessary management analysis and appropriate decision making in a quick and efficient manner.
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Help Desk Software - Links
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Intuit Help Desk Software -
Intuit provides Track-It!- help desk software for call management, problem resolution, IT asset and inventory management, PC/LAN auditing, remote control, software management and more. Demo.
www.itsolutions.intuit.com
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NetKeeper Help Desk and CRM Software -
Free evaluation, Web enabled, easy to use, fully automated solution for service and support. Includes self service features, knowledge management and inventory control.
www.netkeeper.com
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TechExcel HelpDesk Software Suite -
With both Windows and Web user interfaces, it provides powerful solutions for help desk, Web forms, asset management, and customer/employee web portal functions. Try it live.
www.techexcel.com
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Web Customer Support Software -
Hosted help desk solution. Faster responses and fewer e-mails/calls requiring support reps. Ticket tracking, smart-respond e-mail, searchable FAQs, more. Free 30-day trial.
www.qualte.com
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Clientele - Help Desk Software -
MB Consulting is available to assist you with your Clientele Help Desk software implementation. Contact us for help with project management, installation, customization, training, etc.
www.mbconsultant.net
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Help Desk Software - News
Nutter's Help Desk: Windows vs. Linux
... I would first start looking at what you want to use your next server for. See what software is available for Windows and Linux. ...
LinuxWorld.au -
22:14 10.28.2004 PST
DM Review 2004 Readership Awards
Intuit Track-It! Help Desk Software Intuit IT Solutions provides Track-It! - the leading help desk software solution for call tracking ...
DMReview.com -
09:35 10.29.2004 PST
Dell updates consumer IT services
... The Help Desk service will cover many popular third-party hardware and software products, such as Linksys wireless networking gear or McAfee's Personal ...
ComputerWeekly.com -
04:10 10.29.2004 PST
Dell offering expanded home service
... services, such as in-home computer setup or one year of help desk service, are ... can't handle patching their machines and keeping the anti-virus software up-to ...
Geek.com -
06:08 10.29.2004 PST
Dell Expands Customer Services
... Third-party hardware and software are also covered. ... A single call to Dell's help desk will start at US$39, while in-home computer installation will cost under ...
NewsFactor Network -
21:05 10.29.2004 PST
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