Help Desk Software - Links
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TechExcel HelpDesk Software Suite -
With both Windows and Web user interfaces, it provides powerful solutions for help desk, Web forms, asset management, and customer/employee web portal functions. Try it live.
www.techexcel.com
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NetKeeper Help Desk and CRM Software -
Free evaluation, Web enabled, easy to use, fully automated solution for service and support. Includes self service features, knowledge management and inventory control.
www.netkeeper.com
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Parature - Help Desk Software Made Easy -
Online support portal - manage and deflect up to 80% of your incoming service inquiries. Web-based help desk software - features self-service, ticket system, surveys and account management.
www.parature.com
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Mouse Tracks Help Desk Software -
Organize your company's information technology hardware, software, help desk, and purchasing with Mouse Tracks software for Windows 98, Me, NT, 2000 and XP.
www.gritware.com
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Web Customer Support Software -
Hosted help desk solution. Faster responses and fewer e-mails/calls requiring support reps. Ticket tracking, smart-respond e-mail, searchable FAQs, more. Free 30-day trial.
www.qualte.com
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Typical functionality includes call management, call tracking, knowledge management, problem resolution, and self-help capabilities, such as live chat support and searchable databases of past resolutions.
Help Desk Software Usage.   Help Desk software is shared by all members of a support area, including the first point of contact for the helpdesk, and the staff that receive job requests for later resolution. Help Desk tools generally use or are integrated with a relational database system and are typically web-based, hence allowing for necessary management analysis and appropriate decision making in a quick and efficient manner. Mason Pearson Large Mix Bristle
Help Desk Software - News
ServiceWare User Conference Brings Service and Support ...
... ServiceWare's problem resolution software, ServiceWare Enterprise(TM), enables agents and end ... the most complex problems -- in the call center, help desk or via ...
PR Newswire (press release) -
13:05 10.22.2004 PST
Play best games, racing games free.
First Consulting Group Reports Third-Quarter 2004 Results
... software with significant room to expand sales within the five-component suite. Further, the Company is actively marketing FCG capabilities such as help desk, ...
Business Wire (press release) -
13:10 10.21.2004 PST
City of Prescott Implements LiveTime® Help Desk for City Wide IT ...
... is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. ...
Onlypunjab.com -
23:50 10.18.2004 PST
Revisions planned for middle school building work
... Employees needing technology assistance can call the help desk and a technician will assist ... The remainder is mostly devoted to software and networking expenses ...
Holmen Courier -
10:11 10.22.2004 PST
Apple warns of incompatibility with older iTunes
Intuit Help Desk & Network Management Software: Intuit provides Track-It! and Network Monitor - the leading help desk and network ...
MacNN -
13:30 10.21.2004 PST
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